Estimated shipping delivery times:
USA & EU: 3-5 business days
Canada: 5-10 business days
Rest of the World: 5-20 business days
Your order will be sent out on average within 3 days of ordering.
International shipments outside the US and the EU may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
Order never arrived:
If your order didn’t end up arriving, be sure to let us know!
First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, please get in touch with us at email@example.com noting your order number. We’ll make sure to satisfy you, our valuable client with a quick resolution.
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time!
If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. It’s very important that you make sure of the size before ordering. Our items are custom made and we cannot guarantee to exchange your item once ordered. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.
If you’d like a different size, get in touch with us at firstname.lastname@example.org and we’ll let you know what your next steps are.